Refund & Return Policy
UniformsWala.com
Operated by: Veetraag Solutions India Pvt. Ltd.
Effective Date: June 16, 2025
📌 Important Note
At UniformsWala.com, we maintain strict quality checks at every level of production and dispatch. Hence, we follow a no return and no refund policy on all orders.
However, we stand by our commitment to product integrity. If you receive a defective or damaged item, we offer an exchange subject to the conditions below.
✅ Exchange Eligibility (Defective Items Only)
An item is eligible for exchange only if:
- It is received in a defective or damaged condition
- The issue is reported within 48 hours of delivery
- You provide clear photos/videos as proof of defect
- The product is unused, unwashed, and returned with original packaging and tags intact
⛔ Not Eligible for Exchange
We do not accept exchange requests in the following cases:
- Size issues due to incorrect selection by the customer
- Minor color variation due to lighting or screen display
- Custom embroidery, logo-printed, or personalized orders
- General change of mind or order cancellation post dispatch
🔁 Exchange Process
To initiate an exchange for a defective item:
-
Contact us within 48 hours of receiving the product at
📧 support@veetraagsolutions.com or
📞 +91 96436 05532 -
Share Order ID, photos/videos of the defect, and unboxing video (if available)
-
Upon approval, we will arrange for pickup and process the exchange within 7 working days
📦 Return Logistics
- For approved exchanges, we will handle the return pickup and re-delivery at no additional cost.
- If pickup is not available in your area, you may be required to ship the product to our return address.
📬 Contact for Support
For any return or exchange-related queries, reach us at:
📧 support@veetraagsolutions.com
📞 +91 96436 05532
🕒 Mon–Sat | 10:00 AM – 6:00 PM