Terms & Conditions

UniformsWala.com
Operated by: Veetraag Solutions India Pvt. Ltd.
Effective Date: June 16, 2025

1. Acceptance of Terms

By accessing or using www.uniformswala.com ("Website"), operated by Veetraag Solutions India Pvt. Ltd., you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use this Website or its services.

2. Website Use Eligibility

You must be at least 18 years of age or using the Website under the supervision of a parent or legal guardian to make purchases or register for an account.

3. Products and Services

We offer both ready-made and customized uniforms for schools, corporates, hospitals, hospitality, and other institutional clients. All products listed are subject to availability. We reserve the right to modify, suspend, or discontinue any item or service at any time without prior notice.

4. Account Registration

While you may browse the Website without registering, placing an order requires account creation. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

5. Pricing and Payment

  1. All prices are displayed in Indian Rupees (INR) and include GST unless stated otherwise.
  2. We accept payment via UPI, debit/credit cards, net banking, and wallet services through secure payment gateways.
  3. For bulk/customized orders, advance payment terms will be communicated individually and may involve part payments.
  4. UniformsWala reserves the right to cancel orders for any pricing or stock-related discrepancies.

6. Shipping and Delivery

  1. Delivery is available across India via our logistics partners.
  2. Delivery charges may be applicable based on location and order size and will be displayed at checkout.

7. Cancellation and Refunds

  1. Orders can be cancelled before dispatch only.
  2. Post-dispatch, no cancellations will be accepted.
  3. Refunds (where applicable) are processed within 7–10 business days to the original payment method.

8. Return and Exchange Policy

  1. Returns/exchanges are only accepted within 7 days of delivery.
  2. Returned products must be unused and in original packaging.
  3. Customized items are non-returnable and non-refundable, except in cases of manufacturing defects, verified by our team.

9. Intellectual Property Rights

All designs, logos, trademarks, content, and images are the exclusive intellectual property of Veetraag Solutions India Pvt. Ltd.. Any unauthorized use or reproduction is prohibited and may attract legal action.

10. Limitation of Liability

We shall not be held liable for any indirect, special, incidental, or consequential damages arising out of your use of this Website, including but not limited to, loss of profits, data, or other intangibles.

11. Indemnification

You agree to indemnify and hold harmless UniformsWala.com, its directors, employees, affiliates, and suppliers from any claims, liabilities, damages, and expenses arising from your use of the Website or violation of these Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall fall under the exclusive jurisdiction of courts located in Delhi, India.

13. Amendments

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the Website after changes constitutes your acceptance of the revised Terms.

14. Contact Information

For any questions, concerns, or complaints related to these Terms or any services on UniformsWala.com, please contact:

📧 Email: support@veetraagsolutions.com
📞 Phone: +91 96436 05532
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM